Refund policy

Return and Refund Policy

Welcome to Vardos! We take great pride in the quality and craftsmanship of our products, and our goal is to ensure that you have a positive shopping experience. This policy outlines our approach to returns, refunds, and exchanges. Please read it carefully to understand how we handle exchanges in cases of sizing issues or damaged products.

1. No Refund or Return Policy Only Exchange

At Vardos, we do not offer refunds or returns. Due to the nature of our streetwear clothing, each piece is carefully inspected and crafted to meet our standards before it reaches you. We aim to maintain a strict quality check to prevent any defects or issues. Therefore, once your purchase is confirmed and delivered, it is non-refundable and cannot be returned.

2. Exchange Policy

We understand that in certain circumstances, you may require an exchange. We are happy to offer exchanges under specific conditions:

  • Size Issues: If the item doesn’t fit as expected, we provide a one-time exchange for a different size.
  • Product Damage: If the item arrives in a damaged condition, you are eligible for an exchange.

To ensure fairness and prompt service, exchanges are subject to the following guidelines:

3. Exchange Eligibility Criteria

To qualify for an exchange, the following conditions must be met:

  • Report Timeline: Customers must report any size issues or damage within 3 days of receiving the product.
  • Condition of Product: The item must be unused, with all original tags attached, and in the same condition as when received.
  • Original Packaging: The product should be returned in its original packaging to ensure safe transit during the exchange process.

Please note that exchanges will not be provided for items that show signs of wear, alterations, or improper handling.

4. Exchange Process

If you meet the eligibility criteria for an exchange, here is the process:

  1. Contact Us: Reach out to our customer support team within 3 days of receiving the item by visiting our website at vardosofficial.com. Navigate to the Home page, where you will find the option to connect with our support team directly. Be prepared to provide details, including your order number and a description or photo of the issue.

  2. Approval & Instructions: Once approved, our team will provide further instructions for sending the item back.

  3. Processing the Exchange: Upon receiving the item in its original condition, we will process the exchange and send out the replacement within [specified time frame].

5. Important Notes

  • Exchange Only: As stated, we do not offer refunds or returns. Only exchanges are permitted, as outlined in this policy.
  • One-Time Exchange: Exchanges are allowed only once per item per order. Please choose your size carefully.
  • Shipping Charges: Depending on the case, any shipping charges related to the exchange may apply.

Contact Us for Assistance

If you have any questions or need further assistance, please visit vardosofficial.com and go to our Home page to get in touch. Our team is here to help you and ensure you enjoy your experience with Vardos.